Support
Frequently Asked Questions
Everything you need to know about booking with Dropwayz.
Booking
Enter your pickup and drop-off locations, select your preferred vehicle, and confirm your booking. You'll receive instant confirmation by email or WhatsApp.
Yes. During booking you can enter the passenger's name and contact details separately from your own.
We recommend booking at least 12 hours in advance. For peak periods or large vehicles, booking 24–48 hours ahead is advisable.
Most bookings can be amended up to 12 hours before pickup. Contact our support team with your booking reference.
Pricing
Yes. All prices shown are final and include tolls, taxes, and airport fees. There are no hidden costs unless you request additional stops.
No. Standard luggage is included in your fare. If you have oversized or excessive luggage, please mention it in the comments when booking.
We accept payment in USD. Local currency equivalents are shown for reference.
On the Day
We monitor all flight arrivals in real time. Your driver adjusts automatically and waits without additional charge for reasonable delays.
Your driver will meet you at the arrivals hall with a name board. You'll also receive their contact details before pickup.
For airport pickups, drivers wait up to 60 minutes after landing. For standard pickups, the waiting time is 15 minutes.
Cancellations
Cancellations made more than 24 hours before your transfer are eligible for a full refund. Cancellations within 24 hours are non-refundable.
You can cancel directly from your bookings dashboard. Select the booking and tap "Cancel".